Exploring the Dynamics of Complaints
Robin Shohet (Article published in Self and Society Vol 45 No. 1 April 2017) People have reported not feeling supported by their professional bodies around complaints. As one of the aims of ISN is to create a supportive and challenging community, I wanted to post this article which might throw light on some of the issues that arise. It would be good to hear from people. Many professionals have a fear of a complaint being made against them. In this article my aim has been to throw some light on some of… Read More
At the ISN Conference 30 Nov 2019
Thanks to all who came along to the recent ISN Conference Approximately 18 people attended. The morning was held by Robin Shohet and Phil Turner and the afternoon by Steve Mepsted. We started the day breaking into pairs and sharing a ‘sparkling’ moment at work. This is an excellent exercise for putting people in touch with their strengths and creating connection and relationship. After hearing from some of the participants we moved into an appreciative inquiry of supervision, again in pairs for 20 minutes each way. The appreciative inquiry form used in… Read More