Exploring the Dynamics of Complaints 

Robin Shohet (Article published in Self and Society Vol 45 No. 1 April 2017) People have reported not feeling supported by their professional bodies around complaints.¬† As one of the aims of ISN is to create a supportive and challenging community, I wanted to post this article which might throw light on some of the issues that arise. It would be good to hear from people. Many professionals have a fear of a complaint being made against them. In this article my aim has been to throw some light on some of… Read More